What is personal information?
This document also refers to “sensitive information”. “Sensitive information” is information or an opinion about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, or health, genetic or biometric information.
Collecting personal information
We may collect the following types of your personal information:
Collecting sensitive information
We do not generally collect sensitive information. We may however do so to perform a function authorised or required by a third party organisation (where for example a software support function has been outsourced to us by a customer.) We will however only do so if you have given your consent either to us or the third party and it is reasonably necessary for the functions or activities of the collecting party or we are required to do so by law.
How we collect personal information
Where reasonable and practicable, we will collect personal information directly from you and inform you that this is being done. We may collect personal information in a number of ways including:
However, in some circumstances it is necessary for us to collect personal information from third parties including:
If we receive personal information that we have not requested (unsolicited information) and we determine that we could not have collected that information under the Australian Privacy Principles if we had requested it, we will destroy or de-identify that information if it is lawful and reasonable to do so.
Purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose your personal information for the following purposes:
Disclosure of personal information by us
In addition, we may disclose personal information to other third parties such as:
We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Direct Marketing Material
We may collect, hold, use and/or disclose your personal information (other than sensitive information) to send you direct marketing communications and information about our products and services that we believe may be of interest to you. These communications may be sent in various forms including mail, SMS, fax and email, in accordance with applicable laws governing the sending of marketing materials.
At any time you may opt-out of receiving marketing communications from us, by using the opt-out facilities specified in our direct marketing communications or by using the contact details set out below under “How to contact us”. We will then ensure that your details are removed from the relevant marketing contact list you have elected to opt-out of.
Web site collection
We collect information from our web sites during the optional web site registration process and during your use of our web sites. More specifically, information is collected in the following ways:
During our one-off registration process, the following information is collected: your email address, name, organisation (if any), address, telephone number, facsimile number (optional), where you heard about our websites (optional), your ship-to number (optional), your areas of interest for our daily email alerting service (optional), the type of information to be included in those email alerts, your username and password.
When you purchase goods from us online, we need to collect the following information from you: Your username, password (if you want us to automatically enter existing contact details), name, organisation, email address, telephone number, facsimile number (optional), mailing address, cardholder name, credit card type, credit card number and credit card expiry date.
Our web servers
When you browse our web sites, our web servers, either controlled directly or indirectly, make a record of your visit and log the following information, mainly for statistical analysis or system administration purposes:
Search terms that you provide when you search our web sites are collected for statistical analysis, to understand what users are looking for on our web sites and to improve the products and services which we provide.
Our web servers generate a single cookie which is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the web pages which you visit while you are using our web sites. The cookie contains an organisation identity number (if any), user type, group identity number (if any), user identity number and the browser session identity number.
If you do not wish to receive cookies, you can set your browser so that your internet enabled device does not accept them. However your browser must have cookies enabled for you to be able to use our web sites.
Our Internet Service Provider (ISP) and your ISP may also make a record of your visit to our web sites and collect some or all of the same or similar information as referred to above under Web site Collection.
We do not use any third-party advertisement service(s) for the serving or targeting of advertisements, promotions or other marketing information.
When you follow a link from our web sites to a third party web site, that web site may also make a record of your visit and collect some or all of the same or similar information as referred to above under Web site Collection. We are not responsible for the privacy practices or the content of any third party web sites.
Consequences if we cannot collect personal information
If you do not provide us with personal information some or all of the following may occur:
Accessing and Correcting Personal Information
If you wish to access, correct or update any personal information we may hold about you, please contact us as set out below under “How to contact us”. We may charge you for our reasonably incurred costs in providing access to this information. We will not charge you for correcting information. We may refuse access in certain instances, where for example, granting access would interfere with others’ privacy. Where we are unable to provide access to your personal information we will give you a written notice setting out:
Alternatively, if you have registered to use our web sites, most of the information provided during registration may be corrected by you online through your personalised Membership Services pages. The information which you can correct includes your name, street address, contact details (telephone number, facsimile number, email address), password and your daily email alerting service profile.
Disclosure of personal information overseas
Your personal information may be disclosed to organisations located outside of Australia. This may occur for example, where we have a database or server hosted outside of Australia or where your personal information is disclosed to a related body corporate. We may for instance transfer personal information to related body corporates located in the United States of America.
Your personal information may also be transferred to organisations located outside of Australia for processing, storage or support services. The countries to which we are most likely to send your personal information for these services include India, Indonesia, Malaysia, Philippines or the United States of America. These countries may have different data protection laws. By using these services you consent to the transfer of information to organisations located outside of Australia.
Prior to us disclosing your personal information overseas we will take all reasonable steps to ensure that the overseas recipient does not breach our privacy obligations relating to your personal information and that the personal information is used for the same purposes for which we are authorised to use the personal information.
Protecting the security of personal information
We may hold your personal information in either electronic or hard copy form. We have security measures in place and take all reasonable steps to ensure that your personal information is stored in a secure environment and protected from misuse, interference, loss, unauthorised access, modification and disclosure.
Whenever you register or purchase goods or services from our web sites, we use current technology to encrypt the information and online access to your information, products and services requires you
to provide a username and password. The sections of our web sites dealing with credit card information are capable of working with browsers using high-security encryption.
Where we are not required or authorised by law to retain your personal information, it will be destroyed or de-identified when it is no longer required for any purpose for which we may lawfully use or disclose it.
Notification of Collection of Personal Information
Complaints about a breach of privacy
We take compliance with our privacy obligations seriously. We will ensure that your complaint is registered with us and may request that you provide the complaint in writing. The Privacy Officer will ensure that the complaint is referred to the correct persons within the organisation to investigate and respond to the complaint. Any response or action will be notified to you as soon as practicable.
The Privacy Officer’s details are set out below under “How to Contact Us”.
How to Contact Us
Mail – The Privacy Officer, CCH Australia Limited, GPO Box 4072, Sydney, NSW 2001
Email – AU-Privacy@wolterskluwer.com
Telephone – 1300 300 224
View the Privacy Collection Statement
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